FAQ

Pet Waste Removal Service Agreement We accept payment by check, cash, venmo, paypal and credit. 

Please send checks to our home office location. 

These Terms & Conditions apply to any work performed by Putt the Poop(“Contractor or subcontractor”) and are incorporated into the estimate/invoice provided to you (“Customer”) and shall govern unless expressly modified or excluded in writing by both parties. Upon customer’s agreement of the estimate, together with these Terms & Conditions, form a binding contract between the parties. This is not a contract and enables you to cancel at any time with notice. 

Scope of Work. The Contractor or Subcontractor shall carry out and complete pet waste removal and shall have no obligation to execute any additional work unless otherwise agreed in writing between the parties.  

1. Service Times. We are unable to provide time-specific visits due to many variables. We guarantee your service will be completed on your service day. Hours of operation are from sunup to sundown. We work in most weather conditions unless the weather becomes severe or the snow is over 1” expected, due to visibility issues. If we need to reschedule due to weather, we will reach out to as soon as possible for arrangements. From time-to-time, for any reason, we may need to reschedule or change your service day(s) at our discretion. Prior notice will be given. Service Days are dictated by your address and established routes. This enables us to keep prices low and stay competitive. 

2. Missed Services. If we’re unable to provide service due to circumstances beyond our control such as thunder and lightning storms, heavy rain, snow, fires, illness, locked gates, obstructed entry points, aggressive pets in yard, downed vehicles, etc., your bill will not be pro-rated and you will be responsible for the full amount of your monthly bill. The monthly fee and weekly rates are all calculated with consideration of these circumstances. If you need to pause service for any specific length of time, please let us know with as much advanced notice as possible and we’ll pause your service/billing. 

3. Estimate/Invoice. The Estimate/Invoice provided for pet waste removal is valid for 30 days from the time made by Contractor. Acceptance of the invoice expressly constitutes acceptance of these Terms & Conditions and represents an agreement by both parties.

4. Payment. Balances not received within twenty (20) days will be charged a $7.50 monthly late fee. Balance due, not received within thirty (30) days will be sent to collections and charged a $20.00 collection fee.   A $30.00 fee will be charged on any returned check.  Prices are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes. 

 5. Refunds. We do not offer refunds for payment of services unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant. Account credits may be given on a case-by-case basis and they will either reflect on the following month’s invoice or remain on your account without expiration. 

6. Gain/Loss of Pet. It’s the Clients responsibility to notify us of any increase or decrease in the number of pets within 15 days of gain or loss of a pet in order for monthly invoices to be adjusted. Failure to report additional pets may be grounds for termination of service including full repayment of all incurred additional pet fees at the discretion of Putt the Poop’s management. Additionally, if we notice unreported loss(es) or gain(s) of pets, we reserve the right to increase or adjust your monthly statements accordingly without any prior or post notice. 

7. Cancelation/Changes. Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing at least 24 hours prior to service. Additionally, if any services have been rendered, you will receive a refund for the prorated amount of the transaction. For commercial clients, we do require a 30-day prior written notice via email. Any service upgrades/downgrades or cancelation requests must be submitted in writing via email. 

8. Property Damage. Putt the Poop, LLC assumes no liabilities for damages to yards, gates, pets or other properties.